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Should repairs become necessary, please contact your closest FREYWILLE boutique or FREYWILLE Client Services.
If you prefer to mail your piece directly to Vienna, please contact us first, either through this site, or at clientservices@freywille.com.
If you choose to send your jewellery directly to FREYWILLE headquarters, please mail it (insured) to:
FREYWILLE Client Services
Gumpendorferstr. 81, 1060 Vienna, Austria
RINGS
You will have long-lasting enjoyment of your fire enamel ring and its brilliant colours, if you:
JEWELLERY WATCHES
Each FREYWILLE jewellery watch is a superior timepiece that combines handmade Austrian artwork with Swiss precision. The two-year guarantee period for a FREYWILLE watch begins on the date of purchase and covers flaws resulting from faults in manufacturing, but explicitly excludes batteries and damage resulting from improper handling.
After you’ve worn your tie, we recommend that you open the knot and roll it up for a few hours—this allows the fibres to flatten. Do not iron the tie; if it does become creased, use a steamer or have it dry-cleaned.
Protect FREYWILLE evening bags against extreme heat, harsh sunlight and permanent humidity. Fingerprints can easily be removed with a dry and soft cleaning cloth.
SILK SCARVES
FREYWILLE's exquisite silk scarves are 100% pure silk. Please have your scarves dry-cleaned only (without trichloroethylene) and, if necessary, iron them on the lowest setting. Please note that we do not assume any guarantee for stains due to contact with water (also rain).
Protecting Your Jewellery
Every piece of FREYWILLE jewellery is a high-quality work of art. Please wear and look after it carefully, so that you can continue to enjoy it for years to come.
What makes FREYWILLE jewellery so uniquely brilliant is the 24kt gold that is embedded in colourful fire enamel, a glass-like material that must be protected from impacts and scratching.
Our settings are produced exclusively by our European manufacturers.
They are then sent to our atelier in Vienna, where they are closely inspected before the fire enamel decorations are applied. Only flawless settings and enamel are used. Nevertheless, depending on how long the piece of jewellery has been worn and the use it has been subjected to, it may begin to show signs of wear, and scratches may become noticeable.
Please do not wear FREYWILLE jewellery directly next to another piece of jewellery. Also, please keep your jewellery away from chemicals, detergents, lotions and water.
CLASP BANGLE
How to open and close your clasp bangle
CLASP BANGLE
How to open and close your clasp bangle
Hold the bracelet in one hand, as you would a teacup. Make sure the half of the bracelet whose inside is engraved with the FREYWILLE logo is in your hand. With your thumb, gently press the upper side of the other half down. The bracelet will open without difficulty.
Please note: Never pull the bracelet apart sideways
CLASP BANGLE
How to open and close your clasp bangle
Snap closed with the clasp hook pointing towards you.
CLASP BANGLE
How to open and close your clasp bangle
To remove the bracelet, insert your forefinger between the top of your wrist and the bracelet, directly behind the clasp joint. Then press down and out with your thumb on the other side of the Joint.
Thank you!
CLIENT SERVICES
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